Import and export declarations
Preparation of declarations and follow-up with the customs authorities.
Our services
Customs clearance
Import and export formalities, tariff classification and advice: your goods cross borders without delay.
- customs declarations
- Import & export
- of documents before departure
- Verification
- visible in tracking
- “In customs” status
- when a document is missing
- Alert
Overview
Our Customs clearance offer
Customs is where a shipment can get stuck for lack of a single document. Our customs brokers prepare the declarations, check the paperwork before departure and alert you as soon as a document is missing, so your goods keep moving.
Tariff classification
Determining the HS codes of your products to apply the correct duties and taxes.
Document review
Commercial invoice, packing list, certificates: checked before shipping.
Advice
Incoterms, origin of goods, specific regulations: we guide you.
How it works
Your shipment, step by step
Document collection
Commercial invoice, packing list, any certificates.
Verification
Consistency of values, quantities and HS codes.
Declaration
Declaration filed; the parcel moves to the “In customs” status.
Release
Duties and taxes paid, the goods are back on the road.
Industries
Who uses this service
Healthcare & pharma
Medicines, medical devices and laboratory products: controlled lead times and rigorous documentation.
See our solutionsAutomotive & industry
Spare parts, sub-assemblies and tooling: regular flows and urgent shipments to keep production lines running.
See our solutionsHigh-tech & electronics
Components, smartphones and IT equipment: security, speed and battery compliance.
See our solutionsFrequently asked questions
How long does customs clearance take?
Usually 24 to 72 hours depending on the country and the nature of the goods, provided the file is complete. A missing document is the leading cause of delay.
Who pays duties and taxes?
It depends on the Incoterm agreed between buyer and seller. Our Incoterms 2020 guide explains how costs are split.
My parcel is “On hold” at customs: what should I do?
A document is probably missing. Contact us with your tracking number and we will tell you which document is expected.
Combine with
Our other services
Sea freight
Full (FCL) or shared (LCL) containers between the major ports of Asia, Europe, the Americas and the Middle East.
Learn moreAir freight & express
For urgent and sensitive goods: cargo flights and passenger aircraft holds, from a few kilos to several pallets.
Learn moreRoad freight
Full loads and groupage by road, regular links between our hubs and last-mile delivery.
Learn moreWarehousing & distribution
Storage, order picking and distribution from our warehouses, close to your markets.
Learn more